Privacy Policy

H2 Accounting Limited

Effective Date: 1st July 2025

At H2 Accounting Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
 

1. Who We Are

H2 Accounting Limited is a UK-based accountancy practice regulated by the Institute of Chartered Accountants in England and Wales (ICAEW) for Anti-Money Laundering (AML) supervision.

Registered Address: 124 City Road, London, EC1V 2NX
Company Number: 13966926
Data Controller: H2 Accounting Limited
Contact Email: info@h2accounting.co.uk

2. What Information We Collect

We collect the following personal data through our website’s call-back request form:
– Full Name
– Email Address
– Phone Number
 
This information is voluntarily provided by you when you request a call-back or make an enquiry.
 

3. Why We Collect Your Data

We collect your data for the following purposes:

– To respond to your call-back requests and enquiries

– To provide relevant information about our accounting services

– To maintain records of communication for internal record-keeping and client relationship management

We do not use your information for marketing purposes unless you have explicitly opted in.
 

4. Legal Basis for Processing

We process your data under the following lawful bases:
– Consent – You have given clear consent for us to contact you by submitting the call-back form.
– Legitimate Interests – We have a legitimate business interest in responding to enquiries and managing potential client relationships.
 

5. How We Store and Protect Your Data

Your data is securely stored using encrypted systems and is accessible only to authorised personnel. We take appropriate technical and organisational measures to safeguard the information we collect.
 

6. How Long We Keep Your Data

We retain your personal information only for as long as necessary to respond to your enquiry or follow up with you. If no engagement follows, we will delete your data within 12 months unless you request otherwise.
 
If you become a client, your data will be retained in line with our client data retention policy (typically 6–7 years, depending on the service and legal requirements).

7. Sharing Your Data

We do not sell or rent your data to third parties.
We may share your information with trusted service providers (e.g. secure email or CRM systems) under data processing agreements that ensure your data is protected. These third parties are only allowed to process your data on our behalf and under our instructions.
 

8. Your Rights

Under UK data protection law, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate data
– Request deletion of your data (“right to be forgotten”)
– Object to or restrict our use of your data
– Withdraw your consent at any time
– Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have misused your data
 

9. How to Complain

If you have any concerns about our use of your personal data, please contact us first so we can try to resolve the issue:
Email: info@h2accounting.co.uk
If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s data protection authority:
 
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk
Helpline: 0303 123 1113
 

10. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance user experience.
 

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in the law or our practices. The latest version will always be available on our website.
 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
 
H2 Accounting Limited